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Embracing collaboration and innovation to improve service delivery

Embracing collaboration and innovation to improve service delivery

In this case study, Rolf Siggard, General Manager of HR at Downer NZ, explores the core elements of Downer NZ’ business transformation strategy and the steps they have taken to overcome challenges along their journey to create a high performance culture to drive collaboration and improve services for its customers.
The importance of people in back-office transformation: how to create a high performance culture that embraces innovation and change

The importance of people in back-office transformation: how to create a high performance culture that embraces innovation and change

New Zealand businesses, like others around the world, are feeling the pressure to improve their operating structures to maximise productivity, reduce costs and improve agility.
Whether it is through shared services, automation, outsourcing or offshoring; New Zealand businesses are realising the importance of leveraging technology to improve service delivery in a market that is increasingly becoming dominated by digital.
In this report, SSON takes a look at the strategies New Zealand Post, Airways New Zealand and Auckland Council are using to transform their back-office through people and processes and how this is driving productivity and reducing inefficiency throughout each organisation.
Using the back-office as the engine to drive transformation

Using the back-office as the engine to drive transformation

In this video interview,  Gary Downes, Former Transformation Director Global Finance, Serco, explores the key strategies transformation leaders should consider to drive efficiency and reduce costs through transformation.
The evolving nature of business transformation: keeping up with the pace of change - insights from Transpower New Zealand and Wellington City Council

The evolving nature of business transformation: keeping up with the pace of change - insights from Transpower New Zealand and Wellington City Council

For the 6th year running, SSON is hosting the Annual Business Transformation Summit in Auckland New Zealand from the 28-29 September. While driving efficiency through shared services will still be a core area of focus, this year for the first time the program has been expanded to explore strategies, lessons learnt and big wins in new topics such as process excellence, Robotics Process automation (RPA), AI and data analytics.

In this article, SSON caught up with two of the key speakers to gain a better understanding of their transformation journeys to date and the key lessons other New Zealand organisations can learn from their transformation projects.