The importance of people in back-office transformation: how to create a high performance culture that embraces innovation and change
The evolving nature of business transformation: keeping up with the pace of change - insights from Transpower New Zealand and Wellington City Council
For the 6th year running, SSON is hosting the Annual Business Transformation Summit in Auckland New Zealand from the 28-29 September. While driving efficiency through shared services will still be a core area of focus, this year for the first time the program has been expanded to explore strategies, lessons learnt and big wins in new topics such as process excellence, Robotics Process automation (RPA), AI and data analytics.
In this article, SSON caught up with two of the key speakers to gain a better understanding of their transformation journeys to date and the key lessons other New Zealand organisations can learn from their transformation projects.