28 September - 29 September 2017 | Auckland

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Fast Track Your Attendance

Fast Track Your Attendance

Want to fast track your registration to Business Transformation NZ? It's easy - just download, fill out this form and send it... Read More

Exclusive Content

The importance of people in back-office transformation: how to create a high performance culture that embraces innovation and change

New Zealand businesses, like others around the world, are feeling the pressure to improve their operating structures to maximise productivity, reduce costs and improve agility.Whether it is through shared services, automation, outsourcing or offshoring; New Zealand businesses are realising the importance of leveraging technology to improve service... Read More

Embracing collaboration and innovation to improve service delivery

In this case study, Rolf Siggard, General Manager of HR at Downer NZ, explores the core elements of Downer NZ’ business transformation strategy and the steps they have taken to overcome challenges along their journey to create a high performance culture to drive collaboration and improve services for its... Read More

The evolving nature of business transformation: keeping up with the pace of change - insights from Transpower New Zealand and Wellington City Council

For the 6th year running, SSON is hosting the Annual Business Transformation Summit in Auckland New Zealand from the 28-29 September. While driving efficiency through shared services will still be a core area of focus, this year for the first time the program has been expanded to explore strategies, lessons learnt and big wins in new topics such... Read More

Using the back-office as the engine to drive transformation

In this video interview,  Gary Downes, Former Transformation Director Global Finance, Serco, explores the key strategies transformation leaders should consider to drive efficiency and reduce costs through... Read More

Video

Business Transformation 101: insights from University of Melbourne, NZ Post and Incitec Pivot

In this video, 3 diverse organisations at different stages of the shared services journey explore how their organisations are approaching business transformation to drive operational efficiency and the lessons learned from their journeys so far.Early Phase: Paul Duldig, Head of University Services, The University of MelbourneMid Phase: Theresa... Read More

Driving customer-centric capabilities during business transformation

In this video interview, Patricia Reade, Transformation Director at Auckland Council, explores the transformation challenges associated with amalgamating eight councils into one,  how they are leveraging omni-channel and integrated eGovernment capabilities in service delivery model to transform the end user experience and the results that have... Read More

Interviews

Video transcript: business transformation 101

In this video transcript, 3 diverse organisations at different stages of the shared services journey explore how their organisations are approaching business transformation to drive operational efficiency and the lessons learned from their journeys so... Read More

Interview transcript with Glenda Parata, Director, NZ Defence Shared Services

In this interview, Glenda Parata, Director, NZ Defence Shared Services, explores how NZ Defence Force is focusing on leadership, continuous improvement and lean concepts to drive transformation and lessons learned through business excellence to... Read More

Interview with Gary Downes, former Transformation Director, Global Finance, Serco

In this video interview,  Gary Downes, Former Transformation Director Global Finance, Serco, explores the key strategies transformation leaders should consider to drive efficiency and reduce costs through... Read More

Articles

Simplifying back-end processes to drive efficiency at ANZ New Zealand

In New Zealand, banking giant ANZ has undergone massive business transformation over the last three and a half years, focusing on simplifying its processes and systems in order to become more efficient. In this article, Michael Bullock, Chief Operating Officer at ANZ New Zealand, shares the core elements of ANZ New Zealand’s business... Read More

Presentations

Standardising and Harmonising Basic Processes to Increase Service Quality, Productivity and Reduce Costs

Abano Healthcare Group Limited own and operate 184 dental practices across Australia and New Zealand and represent the second largest dental corporate in Australasia. The 98 practices in New Zealand operate as Lumino the Dentists. Lumino has centralised many key finance and procurement functions across its business and is now in the process... Read More

The Need to Transform your Back Office to Become More Automated – Challenges of a Digital Age

The emerging wave of digital technologies is radically changing the way businesses interact, operate and compete. In this presentation from Business Transformation New Zealand 2016, Keren Roberts, GM Enterprise Services Delivery, ANZ details how this wave of digital transformation is creating significant opportunities and challenges for... Read More

Building Engagement, Capability and Capacity to Drive Continuous Improvement within the Finance Team at the Department of Internal Affairs

As the Principal Advisor to the CFO, Mark has been working with the Finance Team at the Department of Internal Affairs New Zealand to build their capability and capacity to support enhanced value-add financial decision making. In this session, Mark will explore some of the key capability and business improvement projects he has worked on to... Read More