Video

Video interview with Glenda Parata

Video interview with Glenda Parata

In this interview, Glenda Partara, Director, NZ Defence Shared Services Group , explores the tools her team is using to expand the scope of their shared service, the lessons learned from their journey to date and the steps they are taking to provide more value through shared services beyond cost savings.

Business Transformation 101: insights from University of Melbourne, NZ Post and Incitec Pivot

Business Transformation 101: insights from University of Melbourne, NZ Post and Incitec Pivot

In this video, 3 diverse organisations at different stages of the shared services journey explore how their organisations are approaching business transformation to drive operational efficiency and the lessons learned from their journeys so far.
  • Early Phase: Paul Duldig, Head of University Services, The University of Melbourne
  • Mid Phase: Theresa Kim, Group Manager, Shared Services, New Zealand Post
  • Advanced Phase: Rhonys McDowall, Manager, Finance Shared Services Australia, Incitec Pivot
Driving customer-centric capabilities during business transformation

Driving customer-centric capabilities during business transformation

In this video interview, Patricia Reade, Transformation Director at Auckland Council, explores the transformation challenges associated with amalgamating eight councils into one,  how they are leveraging omni-channel and integrated eGovernment capabilities in service delivery model to transform the end user experience and the results that have been realised across the council so far.