In this video, 3 diverse organisations at different stages of the shared services journey explore how their organisations are approaching business transformation to drive operational efficiency and the lessons learned from their journeys so far.
- Early Phase: Paul Duldig, Head of University Services, The University of Melbourne
- Mid Phase: Theresa Kim, Group Manager, Shared Services, New Zealand Post
- Advanced Phase: Rhonys McDowall, Manager, Finance Shared Services Australia, Incitec Pivot
In this video interview, Patricia Reade, Transformation Director at Auckland Council, explores the transformation challenges associated with amalgamating eight councils into one, how they are leveraging omni-channel and integrated eGovernment capabilities in service delivery model to transform the end user experience and the results that have been realised across the council so far.