Presentations

Standardising and Harmonising Basic Processes to Increase Service Quality, Productivity and Reduce Costs

Standardising and Harmonising Basic Processes to Increase Service Quality, Productivity and Reduce Costs

Abano Healthcare Group Limited own and operate 184 dental practices across Australia and New Zealand and represent the second largest dental corporate in Australasia. The 98 practices in New Zealand operate as Lumino the Dentists. Lumino has centralised many key finance and procurement functions across its business and is now in the process of standardising and harmonising the basic process across both Australia and New Zealand, to enable economies of scale and visibility of information.
In this presentation from Business Transformation New Zealand 2016 Allan Wong Kam, Chief Financial Officer, Lumino the Dentists, explores:
  • Understanding the difference and benefits between standardisation and harmonisation
  • Developing processes within budget that consistently deliver performance
  • Benefiting from developing and implementing a holistic business process management approach
  • Exploring non-cost related benefits of standardisation and harmonisation
  • Benefitting from economies of scale through standardised and integrated procurement tools
  • Creating a strong ‘family’ culture holistically across the business
The Need to Transform your Back Office to Become More Automated – Challenges of a Digital Age

The Need to Transform your Back Office to Become More Automated – Challenges of a Digital Age

The emerging wave of digital technologies is radically changing the way businesses interact, operate and compete. In this presentation from Business Transformation New Zealand 2016, Keren Roberts, GM Enterprise Services Delivery, ANZ details how this wave of digital transformation is creating significant opportunities and challenges for ANZ’s back office processes, including:
  • Leveraging digital technologies and automation to increase the efficiencies of your back-office processes
  • Developing a roadmap of which processes/technologies to prioritise
  • How to keep your digital capabilities aligned with those of your offshore teams
  • Focusing on the key goals to create better customer outcomes and higher quality outcomes with lower costs going forward
  • Developing a continuous improvement culture
Building Engagement, Capability and Capacity to Drive Continuous Improvement within the Finance Team at the Department of Internal Affairs

Building Engagement, Capability and Capacity to Drive Continuous Improvement within the Finance Team at the Department of Internal Affairs

As the Principal Advisor to the CFO, Mark has been working with the Finance Team at the Department of Internal Affairs New Zealand to build their capability and capacity to support enhanced value-add financial decision making. In this session, Mark will explore some of the key capability and business improvement projects he has worked on to support this capability change.
In this presentation from Business Transformation New Zealand 2016, Mark discusses the team’s strong focus on Lean methodology and including:
  • Exploring how we went about building a Lean culture from scratch
  • The key projects in the Procure to Pay and Lead to Cash areas where we used Lean to deliver significant process time and cost savings
  • How we used a common language for driving performance improvement across the finance team
  • Discussing how we moved to developing improvements based on understanding the problem rather than having a great solution